Eastern Business Suites

Cancellation & Rescheduling Policy

Last updated: July 2026

Cancellation

  • 7+ days before your booking: free cancellation with a 100% refund.
  • 2–7 days before: partial refund (percentage set by management, shown at cancellation time).
  • Less than 48 hours before: no refund.
  • No-show: the full payment is forfeited and non-refundable.

To cancel or reschedule, use the "Manage or reschedule booking" link in your confirmation email. If you no longer have that email, request a fresh secure link from the Manage Booking page, or contact us at +1 (868) 607-4327 / info@easternbusinesssuites.com.

Refund Processing

The percentage above is applied to the booking amount. Eastern Business Suites absorbs refund-processing and bank-transfer charges; those charges are not deducted from the customer's refund entitlement.

  • Card payments: returned to the original card through WiPay.
  • Cash and bank-transfer payments: refunded by bank transfer after the recipient's details are verified securely.

We aim to initiate approved refunds within two business days. Your bank, card issuer, or payment provider controls when the credit becomes visible. We send one email when a refund request becomes pending and another after the external transaction is completed.

Rescheduling

  • First change: one free self-service reschedule is available at least 48 hours before the booking, for the same room and duration during standard hours.
  • Later changes: second and subsequent reschedules require administrator approval and carry the configured 10% fee.
  • Inside 48 hours: changes are discretionary exceptions handled by the EBS team.
  • The new room and time are always subject to availability.

If a change costs less than TT$50 more, EBS may confirm the move and collect the balance by cash or bank transfer before or upon arrival. Balances of TT$50 or more are paid through WiPay; the requested time is held for 24 hours while the original booking remains confirmed. If payment is not received, the request expires and the original booking is retained.

Customer-selected changes to a lower-priced booking generate a credit tied to the customer's email, valid for 12 months. This credit is not a cash refund, may be used across future bookings, and retains any unused balance until expiry.

Exceptions

Management may, at its sole discretion, offer refunds or credits outside this policy in exceptional circumstances. If your plans change, please contact us — we will try to work with you.