Ask us
anything.

High-speed business WiFi, suitable for video conferencing, streaming, and file uploads.

Yes! The Board Room includes a projector and 55" screen. Private rooms do not have projectors, but we can arrange one upon request.

Yes — available in the Board Room, and upon request in private rooms.

Yes. We can suggest catering partners or allow external catering. Please notify us at booking.

You may arrive 15 minutes prior to your booked time. Our admin will prepare the room based on your needs. Please note: 15-minute buffers between bookings allow us to clean and reset for the next customer.

Yes! Same-day bookings are available at a 15% surcharge, but you must book at least 2 hours in advance.

Yes! After-hours, weekend, and public holiday bookings are available by special request with a 25% surcharge. Use our "Request Special Time" form, and admin will confirm availability within 24 hours.

Minimum 1 hour. No maximum — book for days or months as needed. Long-term leases available at custom rates.

Yes! Online bookings are confirmed instantly upon payment. Our admin will call 24 hours before your booking to confirm details and any special requests.

Free cancellation 7+ days prior. Partial refund if cancelled 2–7 days prior. No refund if less than 48 hours prior. No-shows forfeit full payment. Card refunds return through WiPay; cash and bank-transfer refunds are paid by bank transfer. EBS absorbs processing charges and aims to initiate approved refunds within two business days.

Your first same-room, same-duration reschedule is free when completed at least 48 hours ahead. Later or complex changes require administrator approval and may carry a 10% fee. Small additional balances under TT$50 may be paid on arrival; balances of TT$50 or more use a secure WiPay link.

A no-show forfeits full payment. However, we encourage contacting us if plans change — we may work with you.

Weekdays 8 AM – 4 PM: response within 2 hours. After hours, weekends, and public holidays: response the next working day.

Yes, complimentary parking is available for all bookings.

Yes, kitchen access is included for refreshments, food prep, and more.

Credit/debit cards (Visa, Mastercard), online banking, bank transfer, and cash (48 hours prior). All handled securely.

Yes! Bulk booking discounts (e.g., book 8 hours, get a discount) and repeat customer discounts are available. Ask us for details.

Yes! WiFi, parking, furniture, A/C, refreshments (coffee, tea, water), and receptionist support are all included. No hidden fees.

No, VAT is not applicable to our bookings.

Bookings include a 10-minute grace period after the scheduled end time. Once use exceeds 10 minutes, one full additional hour is charged at the room's standard hourly rate. Each further hour or part thereof is charged as another hour. Extended occupancy is subject to availability and cannot interfere with another confirmed booking. Overtime charges are payable on the day by WiPay, cash, or bank transfer and are non-refundable.

Yes! Tell us your needs at booking or contact us. Our admin will prepare the room to your specifications — including removing all furniture if needed.

Yes! For events or training sessions needing multiple spaces, contact us to discuss.