Eastern Business Suites

Booking Terms

Last updated: July 2026

1. Booking Process

Bookings may be made online at www.easternbusinesssuites.com, by phone at +1 (868) 607-4327, or by email. Online bookings are confirmed instantly upon successful payment. Each booking receives a unique reference number (format EBS-YYYYMMDD-###) which should be quoted in all correspondence.

2. Payment Terms

  • Full payment is required upfront to confirm any booking.
  • Accepted methods: credit/debit card (processed securely by WiPay), bank transfer, and cash.
  • Cash payments must be made at our office at least 48 hours before the booking start time.
  • Bank transfers must be completed within 48 hours of booking or the reservation is released.
  • We are not VAT-registered; no VAT is charged on bookings.
  • A branded paid invoice or receipt is emailed after each confirmed payment.

3. Cancellations & Refunds

  • 7 or more days before the booking: free cancellation with full refund.
  • 2–7 days before: partial refund per our published cancellation policy.
  • Less than 48 hours before: no refund.
  • No-shows forfeit the full payment.
  • Card refunds are returned to the original card through WiPay. Cash and bank-transfer payments are refunded by bank transfer.
  • EBS absorbs refund-processing and bank-transfer charges; they are not deducted from the customer's policy refund amount.
  • We aim to initiate approved refunds within two business days. Banks and card issuers control final posting times.
  • A refund is not complete until EBS records the external WiPay or bank reference. Customers receive a completion email at that point.

4. Rescheduling

  • The first same-room, same-duration change is free when completed at least 48 hours before both the original and requested booking times.
  • Second and subsequent changes require administrator approval and carry the configured 10% rescheduling fee.
  • Changes inside 48 hours and changes to the room or duration are handled by the EBS team and remain subject to availability.

5. Referral Programme

  • An eligible EBS customer receives one personal referral code after a completed, paid visit.
  • A new customer using that code receives 10% off the room's base booking fee, unless a different percentage is clearly displayed when the code is validated.
  • The referrer earns one 10%-off reward only after the referred customer's booking payment is confirmed. Pending, expired, cancelled-unpaid, or failed payments do not earn a reward.
  • The referrer uses the same code with the email address attached to their EBS customer record. Each earned reward can be used once and normally expires after 12 months.
  • A reward reserved against an unpaid booking is released if that booking expires. Once the rewarded booking is paid and confirmed, the reward is considered used and is not reinstated following a later cancellation.
  • Self-referrals, duplicate first-customer discounts, code resale, and misleading promotion are not permitted. Rewards have no cash value.
  • The referral programme is separate from customer feedback and public reviews. No referral benefit depends on leaving a rating or review.

6. Use of Premises

  • Bookings include a 15-minute preparation buffer; you may arrive up to 15 minutes before your start time.
  • A 10-minute grace period applies after the scheduled end time. Once use exceeds 10 minutes, one full additional hour is charged at the room's standard hourly rate. Each further hour or part thereof is charged as another hour.
  • Extended occupancy is subject to availability and cannot interfere with another confirmed booking. Overtime charges are payable on the day by WiPay, cash, or verified bank transfer and are non-refundable because the room time has already been used.
  • The premises may not be used for any unlawful activity.
  • Customers are responsible for damage caused by themselves or their guests beyond normal wear and tear.
  • Room capacity limits must be respected for safety reasons.
  • After-hours use (outside Mon–Fri, 8 AM–4 PM) requires prior approval and carries a 25% surcharge.

7. Liability

Eastern Business Suites is not liable for loss or damage to personal property brought onto the premises, or for indirect or consequential losses arising from the use of our facilities, except where liability cannot be excluded by law. Our total liability for any claim is limited to the amount paid for the booking concerned.